14 days free returns

 

Conditions :

Return your purchase within 14 working days from the day after delivery if you wish a refund or an exchange.

The items that you wish to return have to be new and clean, with their accessories and in the original packaging. Any damaged item which can’t be put back on sale will not be refund or exchanged.

 

Free return in a Berghen Store :

Go to one of our stores (see below).

Hand over your purchase to our salesperson with the completed return form (hereunder).

The store can propose you different items in the case of an exchange.

 

Free return via DPD :

In your box you will find a return form and a sticket with our address.

Complete the return form.

Pack carefully the items in the original packaging and make sure the it is closed with adhesive tape.

Stick the sticker which already has our address (this sticker is your box).

Go to one of our ParcelShops to deposit the packet (see complete list here: https://www.dpd.com/be_en/business_customers/pickup/pickup_parcelshop_finder)

In any event, the customer must keep proof of return delivery/return of the goods.

Refund :

In the case of a return : the refund is credited through the original payment method used to pay your purchase (refund on the credit card used or your bank account).

In the case of an exchange :  After we receive your returned items, we’ll contact you for the shipping of your requested items.

 

For more information, see our Terms and Conditions.

 

BERGHEN STORE UCCLE

Rue Xavier De Bue, 321

1180 UCCLE

uccle.berghen.com


Uccle

BERGHEN STORE STOCKEL

Rue de l'eglise, 96A

1150 WOLUWE-ST-LAMBERT

stockel.berghen.com


Stockel

BERGHEN STORE LOUISE

Galerie de la porte Louise, 223

1050 BRUXELLES

louise.berghen.com


Louise

BERGHEN STORE KNOKKE

Zeedijk, 746

8300 KNOKKE

knokke.berghen.com


Knokke

BERGHEN STORE NEUPRE

Rue du Château d’eau 4A,

4120 NEUPRÉ

neupre.berghen.com


Neupré

BERGHEN STORE LA HAYE

Noordeinde 9

DEN HAAG

denhaag.berghen.com


Den Haag;

 

You have any questions ? Contact us.


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